A family were told to get off a flight to Disneyland after the cabin crew noticed that their 6-year-old girl had head lice.
The Newmans had been looking forward to their end-of-year trip to the Disney theme parks in California. They were flying with Southwest Airlines from Chicago to Santa Ana on December 29.
They were just getting on the plane when suddenly the mom noticed some dry skin in her daughter's hair and picked it out with her hand.
The girl's dad said: “There was some dry skin in my daughter’s hair. So, she was just kind of taking it out of my daughter’s hair.”
A little while later, a member of the flight crew approached the family to say they were worried about head lice.
Apparently, some other passengers had alerted the crew when they spotted the girl's mom picking around in her hair.
Mr Newman said, “And we looked at each other like, ‘Are you serious right now or is this a joke?’”
Southwest released a statement to say that several passengers had spoken of “concerns about a fellow passenger in the gate area exhibiting behavior consistent with a highly contagious medical condition.”
The statement continued: “We never want to inconvenience customers but when we receive concerns from multiple people, we’re obligated to look into them.”
The Newmans were not allowed to get on the plane.
“We don’t even have lice. That’s the crazy thing. our daughter doesn’t have lice,” Newman told reporters. “So, why they would do this to us I have no idea.”
He added that his daughter blames herself for the family missing out on their Disney trip. Southwest eventually let them on another flight a couple of days later, but the family received no official apology or compensation.